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SAi Customer Support

HERE WHEN YOU NEED US

At SAi, we believe that great software deserves world-class support. That’s why our customer service team is always ready to help, no matter where you are or when you need assistance. Whether it’s a quick fix or an in-depth technical question, our experts are here to keep your business running smoothly.

EXPERT SUPPORT ON YOUR SCHEDULE

SAi’s global support team ensures that no matter your time zone, there’s always someone available to assist you. With trained specialists who understand the ins and outs of your industry, you’ll never have to troubleshoot alone. Our team works with signmakers, print shops, and CNC operators every day, so we know the challenges you face and how to solve them fast.

MULTIPLE WAYS TO GET HELP

Live Chat & Phone Support

Speak directly with our knowledgeable representatives for immediate assistance.

Email Assistance

Send us your questions, and we’ll provide expert solutions straight to your inbox.

Remote Access

Our team can remotely connect to your system to diagnose and resolve issues in real time.

Help Center

A 24/7 self-service knowledge base packed with guides, FAQs, and troubleshooting tips.

A TEAM THAT PUTS YOU FIRST

We Listen

Our team is focused only on real solutions, to address your specific needs.

We act fast

Your business moves quickly, and so do we, getting you the help you need, when you need it.

WE CARE

SAi’s customer service is built on real relationships, ensuring you always feel supported.

Our numbers tell the story of a team
committed to providing the best support

IN THE INDUSTRY

IN THE WORLD

SATISFACTION RATING
0 %

across all support teams

SOLVED TICKETS
0

over the past year

ONE-TOUCH TICKETS
0 %

helping our customers fast

CALLS ANSWERED
0

over the past year

ARTICLE VIEWS
0

on the SAi Help Center

CHATS ANSWERED
0

over the past year

REAL TESTIMONIALS FROM OUR CUSTOMERS

★★★★★ 5/5
"Always good to be able to call someone and get live help who knows what they are doing and how to help with the issue. I appreciate that someone is there to help by phone and team viewer and not a company that puts you off by email and throws their hands up and says watch this YouTube video.”
Kevin L.
★★★★★ 5/5
“This was the best customer service I have ever received. They not only helped me through the chat but also gave me a call to walk me through the process and make sure that everything was correct.”
Jonathon R.
★★★★★ 5/5
“I was actually kind of surprised. I thought I would have to argue or even pay to get any help, but it was quick and friendly.”
Patrick W.
★★★★★ 5/5
“The customer service that I have received is over and beyond expectations.”
Tyler E.
★★★★★ 5/5
“Your tech was awesome! He was more than helpful. Best tech service I have ever received.”
Ted S.
★★★★★ 5/5
"Very, very satisfied. I thought it would take a bunch of emails back and forth, but no, the problem was solved right away with no hassle at all!”
Michael K.
★★★★★ 5/5
"Tech support is always helpful with you guys. My tech was able to assist in getting me up to date and explained why I may have been experiencing crashes. He was very knowledgeable and super nice. I felt fully informed, and my Flexi is running great now.”
Lisa B.
★★★★★ 5/5
“My help was fantastic and went above and beyond to get me what I needed.”
Timothy P.
★★★★★ 5/5
As always, perfect service and follow up.
Craig C.
★★★★★ 5/5
“As always your customer service is nothing short of top notch. 17 years of using your product and I have never had less than that from your people or your product!! Thank you!!!”
Tony A.
★★★★★ 5/5
“Brilliant service, didn't even have to wait on hold. Efficient, kind and got me up and running promptly.”
Heather H.
★★★★★ 5/5
“Ever since I purchased EnRoute 4 back in the day the customer service has been excellent. You have always been there for me, responding quickly and fixing whatever issue is at hand. Thank You.”
Mitch M.
★★★★★ 5/5
“I've been in touch with customer support several times now over the last month or so with different questions, each time the issue was resolved quickly and easily. Felt they went beyond what was required to resolve the issues I had. :)”
Dilwyn E.
★★★★★ 5/5
“SAi are one of the most helpful support teams I liaise with. They are always prompt and knowledgeable.”
Juliette O.
★★★★★ 5/5
"The customer service was exceptional. They were attentive, professional, and went above and beyond to meet my needs. I felt valued and supported throughout the process.”
Kolewsk M.
★★★★★ 5/5
“Our experience was very good with your support people. Thank you and it is good to know that the good ones are still around.”
Bert M.
★★★★★ 5/5
“Very quick response, much quicker than I am used to from other support I’ve received from other companies.
Shawn W.
★★★★★ 5/5
“The quality of service was just great. The products and service are second to none. I can't thank you guys enough.”
Ted S.
★★★★★ 5/5
“The entire group in customer support were awesome! Very knowledgeable, helpful and responsive. So glad I chose EnRoute. Thank you.”
Paul E.
★★★★★ 5/5
Received excellent service in a timely manner, even a call back to make sure we got it fixed. Keep up the great work!”
Louis C.
★★★★★ 5/5
I’ve never had a company reach out to tell me to remember to cancel if I am not satisfied. That to me is an incredible level of customer service. That alone made me very confident in my purchase. The software is great, simplifying connecting and controlling some old legacy equipment I own.”
Seth A.
★★★★★ 5/5
“You guys and gals are tops with your tech support. I’ve been a long time customer and support has been fantastic over the decades.”
Charles A.
★★★★★ 5/5
“You delivered excellent customer service while being very helpful and friendly! I was able to have my issue resolved in a timely manner and I felt well respected and understood during the entire call :)”
Brandon T.
★★★★★ 5/5
"Help was so amazing, the best help I could’ve ever asked for!!!! They helped me get through Windows 11 and it was perfect!”
Amy L.
★★★★★ 5/5
“Very helpful and courteous. I've been using the software since 1997 and have nothing but good things to say about it.”
Ken W.
★★★★★ 5/5
“I MUST HAVE 12 OR 15 DIFFERENT PROGRAMS AND I MUST SAY THAT YOUR CUSTOMER SERVICE IS THE VERY BEST.”
Bill B.
★★★★★ 5/5
"Probably one of the best customer service people I’ve ever worked with. Absolutely great!"
Charlie J.

YOUR SUCCESS IS OUR PRIORITY

SAi is more than just software, we’re your partner every step of the way. Whether you need a quick answer, hands on troubleshooting, or long-term support, our team is here to help.

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SAi is the leading company in Design, Print, and Cut software for professional Print and Sign Shops. Flexi is a recognized standard in the industry, and EnRoute completes our offering by bringing the same quality, ease of use, and philosophy to CNC machining and production.

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Salt Lake City, UT 84047

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