The cloud requires admin privileges to be able to check our
servers every month, so first verify that you are a Full Admin so that Flexi
has permission to do the check every month. Second thing to check is that you
may have a Anti-virus or firewall that could be blocking to communication to
our servers. Make sure you set exceptions in all firewalls, and anti-virus
software to make sure that Flexi or Enroute can connect to our servers.