Careers

Software Technical Support Specialist

Salary and Benefits:

$36,000-$40,000
Health, Dental, and Vision Insurance Plans
401K with Employer Contribution
Team Performance Bonuses
Relaxed Corporate Culture

Description

The Software Technical Support Specialist utilizes problem solving, troubleshooting, and communication skills to assist users with industry leading sign making software. They are the front line of contact for our North American user base; providing remote technical assistance via telephone and email which ranges from software installation, basic training of software tools, and complex troubleshooting of software and hardware systems.

About Us

We are an International software company located in Murray, Utah. We specialize in software solutions for the sign making industry. Our industry leading software products include FlexiSIGN, EnRoute, and Box & Display. Find out more at www.ThinkSAi.com

Responsibilities

Job Duties include but are not limited to:

Answering technical application questions from customers and dealers via telephone and email.
Resolving those issue to the customer’s satisfaction.
Assisting with customer training in the form of software demonstration.
Maintaining a professional and courteous attitude while assisting customers on the phone for most of the day.
Assisting with software development in the form of software testing, troubleshooting and bug reporting.

Skills & Qualifications

Applicant must be a self-starter who maintains a professional and positive attitude. Remaining kind and patient while working with clients who are in high stress situations is a top skill needed for this position. The ideal candidate will possess at least a few of the following skills and qualifications. We are willing to train the right candidate.

Must be proficient navigating Windows operating system.
Knowledge of networking systems preferred
Customer Service experience required
Technical Support experience highly preferred
Ability to communicate technical subject matter to less-technical clients
Able to work with clients of differing technical abilities
Problem Solving
Troubleshooting Software and Hardware
Able to work consistently without constant supervision

While the following is not required, applicants with such experience are highly encouraged to apply:

Sign Making/Sign Shop experience
Wide-format printing
Digital printing
Vinyl cutting
Graphic design
Vehicle wraps
Color management
CNC routing
Fluent in either Spanish or French
Experience with Flexi SIGN & PRINT software a huge plus
Experience with EnRoute software a huge plus

Additional Information

Apply online at: https://hris.rminc.com/Careers/JobDetail.aspx?JobId=44933

This employer participates in the E-verify program. Please review the E-Verify information at the following link: http://www.rminc.com/e-verify_links.html.

Specifications

Posting Date: June 8, 2020

Closing Date: N/A

Salary Range:$ 36,000-$40,000

Category: Software Technical Support

Industry: Information Technology

Years of Experience: 1-3

GET HELP WITH SOFTWARE AND TECHNICAL ISSUES Tech Support

Regions

North America

Latin America

Europe

Asia

China

Japan

Africa

Oceania

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